Essentials of Client Service Subject:   Client Service For:   Assistant, Receptionist, Technician CE Credit Hours:   1.0 Time Allowed:   2 hours Cost:   $29.00

 Author: Sheila Grosdidier

Exclusively Sponsored by: Medi-Cal/Royal Canin Veterinary Diet

Essentials of Client Service is a dynamic program that will present fundamental concepts to providing superior customer satisfaction. It will benefit everyone on your practice team.

Your Team Will Learn:

• To recognize excellent client-receptionist interactions through a series of case-based scenarios.

• To provide extraordinary customer service when handling telephone inquiries, greeting and receiving clients, managing clients and patients, discharging and following up with those clients.

• To build long-term relationships with clients using successful techniques that can be easily applied to every client interaction.

• To apply excellent client service skills in situations with difficult clients, such as rude clients, clients who regularly miss appointments, disruptive pets in the waiting room and forceful pet owners.

If you prefer to purchase a CD-Rom please click here for more information.

This course has been accredited for 1 hour of continuing education through RACE and the Ontario Veterinary College.

Technical Requirements:

• Pentium III processor or better

• 16-bit color display or better

• 1024x768 resolution or better

• MS Windows 7, Vista, XP Pro, XP Home, 2000 Pro or Mac OS X 10.4+

• 256 MB RAM minimum

• 256K download speed or higher

• Web browser, such as Internet Explorer 6-SP2 or FireFox 3 (Recommended: Internet Explorer 8, FireFox 3.5 or Safari 4)

• Flash Player 9+ (free download) Adobe and Flash are trademarks of Adobe Systems, Inc.

If you need additional assistance, please e-mail the Lifelearn's Technical Support (support@lifelearn.com), or call our helpline at 1-800-375-7994 ext 231.