Perception of Value Subject:   Client Service, Professional Development For:   Assistant, Receptionist, Technician, Veterinarian CE Credit Hours:   1.0 Time Allowed:   2 hours Cost:   $29.00

Author: Mark Opperman, CVPM

Exclusively Sponsored by: Bayer HealthCare, Animal Health and advantage multi®

Back to the Basics! - Mark Opperman shows staff that a client's perception of a practice is influenced by many factors. (French version available online).

Program Objectives

By the end of this program you will:

• Recognize that clients' perception of value for a practice is based on their experience with the hospital and its team members.

• Understand how clients perceive value in a veterinary practice.

• Be able to effectively assess the value of service and care that you and your practice provide.

• Know how to expertly implement strategies for exceeding your clients' expectations of your practice.

This course has been accredited for 1 hour of continuing education through RACE and the Ontario Veterinary College.

Technical Requirements:

• Pentium III processor or better

• 16-bit color display or better

• 1024x768 resolution or better

• MS Windows 7, Vista, XP Pro, XP Home, 2000 Pro or Mac OS X 10.4+

• 256 MB RAM minimum

• 256K download speed or higher

• Web browser, such as Internet Explorer 6-SP2 or FireFox 3 (Recommended: Internet Explorer 8, FireFox 3.5 or Safari 4)

• Flash Player 9+ (free download) Adobe and Flash are trademarks of Adobe Systems, Inc.

If you need additional assistance, please e-mail the Lifelearn's Technical Support (support@lifelearn.com), or call our helpline at 1-800-375-7994 ext 231.